Legal

Refund Policy

Last updated October 24, 2026

I want you to be satisfied with your audio experience. This policy explains how refunds work for all programs and digital services provided by Bruce Dannecker.

01Eligibility Window

Requests for refunds on one-time programs must be made within 14 days of purchase. Refunds are not guaranteed after this period.

02Non-Refundable Services

Any sessions already delivered and digital audio materials already accessed or downloaded are non-refundable.

03Unused Sessions in Packages

If you bought a multi-session package but haven’t used all sessions, you can request a pro-rated refund for unused sessions within the eligibility window.

04Monthly and Yearly Plans

You may cancel monthly or yearly partnership plans at any time. Cancellations take effect at the end of the current billing period; no refunds are issued for partial periods that have already begun.

05Missed or Rescheduled Sessions

Missed sessions without at least 24-hour notice are deducted from your package and are not refunded. Sessions may be rescheduled with at least 24 hours’ notice.

06Duplicate or Accidental Charges

If you are accidentally charged more than once, please notify me immediately for a prompt correction and refund if applicable.

07How to Request a Refund

To request a refund, contact me via email or through the Contact page with your order details. I aim to respond within 3 business days.

08Refund Timelines

Approved refunds are processed through Stripe. Depending on your bank, refunds typically appear in your account within 5–10 business days.

09Chargebacks

If you believe a charge is incorrect, please reach out directly to resolve the issue before initiating a chargeback. Unresolved disputes through your payment provider may result in termination of future services.

10Contact for Questions

Questions about refunds? Please get in touch using the details on the Contact page.